On Thursday 21st August 2014,I was travelling south on the M1 with a work colleague. I purchased a coffee from the Costa coffee. My colleague also purchased a coffee, I consumed my Americano coffee which was excellent but as my colleague closed his door his coffee spills all over in the car. I sort assistance from the Costa staff re paper to cleanup & a lovely assistant named Erica insisted on bringing a roll of paper to the vehicle to assist. The manageress then insisted on replacing the wasted coffee. I wish to thank the Manageress for her kindness & her staff, particularly Erica, for her professalism & courteous service. An excellent example.
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Map showing Costa Coffee on Watford Gap Motorway Services Area